Refund policy

Refund Policy

We offer a 90-day return period. This means you may request a return within 90 days of receiving your order.

Return Eligibility

To qualify for a return, the product must:

Be in the same condition in which it was delivered
Be unused and unworn
Include any original tags
Remain in its original packaging
Be accompanied by a receipt or other proof of purchase

Products that do not meet these requirements may not be accepted.

How to Request a Return

To begin a return, contact us at:

support@try-surge.com

Please contact us for everything.

Once your return request has been reviewed and accepted, we will provide you with a return shipping label and instructions explaining how and where to send your package.

Products returned without receiving prior approval will not be accepted.

For questions regarding a return, contact us at support@try-surge.com

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

Your product arrives damaged
The product is defective
You receive an incorrect product
An item is missing or there is another problem with the order

We will review the issue and take appropriate steps to resolve it.

Items That Cannot Be Returned

Certain products are not eligible for return, including:

Perishable products, including food, flowers and plants
Custom-made, personalized or special-order products
Personal-care and beauty products
Hazardous materials
Flammable liquids
Flammable gases

Sale Items and Gift Cards

We do not accept returns for:

Products purchased as sale items
Gift cards

Exchanges

The fastest way to receive a different product is to return the original product.

Once the original return has been approved, you may place a separate order for the replacement product.

European Union Cooling-Off Period

When merchandise is delivered to a customer within the European Union, the customer may cancel or return the order within 14 days without providing a reason.

Returned products must:

Be in the same condition in which they were received
Be unused and unworn
Include any original tags
Remain in their original packaging
Include a receipt or other proof of purchase

This provision applies in addition to any other rights available under applicable European Union consumer-protection laws.

Refunds

We will notify you after we receive and inspect your returned product.

We will then inform you whether your refund has been approved or declined.

When a refund is approved, the refund will be issued automatically to the original payment method within 10 business days.

Your bank or credit-card provider may require additional processing time before the refunded amount appears in your account.

When more than 15 business days have passed since your refund was approved and you have not received it, contact us at:

support@try-surge.com